Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Visit the Start a Return page to begin the return process. 

Return address
PO BOX 1417
Wagga Wagga NSW 2650
Australia

Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged, or incorrect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@fourthlineco.com.au.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will assess the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale items
• Gift cards

Exchanges

If you need a different size, we’re happy to offer free exchanges within 30 days of delivery.

To request an exchange, please contact us at support@fourthlineco.com.au with your order number and the size you would like instead.

Once your exchange request is approved, we will provide instructions on how to return your original item. After the returned item has been received and inspected, we will ship your replacement size at no additional cost.

Exchanges are subject to stock availability.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@fourthlineco.com.au.