Refund policy
We want you to love your Fourth Line Co gear. If something isn’t quite right, we’ve made returns and exchanges as straightforward as possible.
30-Day Returns
We accept change-of-mind returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- With all original tags attached
Items that show signs of wear, washing, damage, marks, makeup, fake tan, deodorant or other use may not be accepted.
Returns for a Refund
Changed your mind? No worries.
You can request a return through our online Returns Portal within 30 days of delivery.
A $9.95 flat-rate return shipping fee applies to change-of-mind returns and will be deducted from your refund.
Once your return is received and inspected, we’ll let you know when your refund has been approved. Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Free Exchanges
Need a different size or colour? We offer free exchanges within 30 days of delivery, subject to stock availability.
Do not submit an exchange through our Returns Portal.
Instead, email support@fourthlineco.com.au with:
- Your name
- Order number
- The item you’re exchanging
- The size or colour you’d like instead
We’ll organise your exchange and provide your return instructions.
For eligible exchanges, Fourth Line Co covers the return shipping and shipping of your replacement item, so there’s no additional shipping cost to you.
Exchange items must meet the same condition requirements as returns. Replacement items are subject to availability.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or you’ve received the wrong item, please email support@fourthlineco.com.au as soon as possible with your order number, a description of the issue and photos where relevant.
Please do not submit faulty or incorrectly supplied items through the standard Returns Portal, as the $9.95 change-of-mind return fee does not apply.
We’ll assess the issue and organise the appropriate solution, including return shipping where required, at no cost to you.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Exceptions & Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for change-of-mind returns where indicated on the product page.
Gift cards are non-returnable.
Sale or promotional items remain eligible for return unless they are clearly marked Final Sale at the time of purchase.
Your rights under Australian Consumer Law continue to apply to any faulty products regardless of whether an item is marked Final Sale.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method, less the applicable $9.95 flat-rate return shipping fee for change-of-mind returns.
Original shipping charges are non-refundable for change-of-mind returns.
Please remember that it can take some time for your bank or card provider to process and post your refund.
Need Help?
Not sure whether you need a return, exchange or something else?
Email us at support@fourthlineco.com.au and we’ll help you out.